Tailscale VP of CX Travis Perkins on customer success in the age of AI: optimize the repetitive work without destroying the customer signals that feed your roadmap, keep humans in the loop as your moat, and get from reactive to proactive with a golden path, drift detection, and a bootstrap CS stack.
Content from the Library
Platform Builders Ep. #2, Charging Customers was a Mistake with Jamie Davidson
In episode 2 of Platform Builders, Jamie Davidson, CEO of Vitally, joins Christine Spang and Isaac Nassimi to discuss the evolution of customer success platforms. They explore Vitally's journey from a customer data tool to a comprehensive platform, the strategic decisions behind product development and fundraising, and the impact of AI on the future of customer success. Davidson also shares insights on innovating customer engagement and building a platform that empowers both customer success teams and the wider business.
Jamstack Radio Ep. #146, Help Desks for Modern Teams with Brian Levine of Yetto
In episode 146 of Jamstack Radio, Brian Douglas speaks with Brian Levine of Yetto about customer support. Together they explore the pain points that lead small companies to adopt help desks or support tech stacks, as well as solutions for bolstering customer success like tools and hiring practices.
Connecting Community Activity to Your Commercial Product
How do you decide what to build next, and where it lands in your OSS offering? Learn from our panel of experts how to connect OSS community activity to your commercial products and services. We'll discuss what signals are most valuable, mistakes to avoid when shipping new features, and how to make all your users and customers feel valued and heard.