🐺 [Oct 28] GitBlame: Werewolf Happy Hour @GitHub Universe
VP of CX, Tailscale
How to build customer success programs and optimize onboarding for retention at developer-focused companies. Covers CS org design, health scores, sales-to-CS handoffs, sponsor changes, and scaling CS operations from startup to growth stage. Drawn from practitioners at Gainsight, LaunchDarkly, and others.
Tailscale VP of CX Travis Perkins on customer success in the age of AI: optimize the repetitive work without destroying the customer signals that feed your roadmap, keep humans in the loop as your moat, and get from reactive to proactive with a golden path, drift detection, and a bootstrap CS stack.
