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  2. Every Minute Counts: Coordinating Heroku’s Incident Response

Every Minute Counts: Coordinating Heroku’s Incident Response

The hardest thing about ops and incident response isn’t designing robust systems, debugging production, or quickly repairing technical issues. The toughest challenge is organizing to respond, communicating internally, and most importantly, communicating externally. These difficult challenges require massive preparation and are critical to developing customer trust and building a successful business.

Speakers

Blake Gentry