Des Traynor

Des is an experienced interaction designer with a passion for designing web applications. He is the co-founder of Intercom and writes regularly on topics including product strategy, user experience, and the business of startups.

    Des Traynor Photo

    Skills

    Product Discovery

    Frameworks for product discovery in developer tools: design partners, user research, personas, competitive analysis, and building for developer flow. Covers customer interview techniques, discovery processes, evaluating feature requests, and knowing when to pivot. Drawn from practitioners at LaunchDarkly, Honeycomb, and others.

    • Photo of Stephen Boak
    • Kathy Korevec
    • Dave Shanley
    • Tanya Khakbaz
    • Rajoshi Ghosh
    • Photo of Magnus Hillestad
    • Photo of David Carney
    • Priyanka Sharma
    • Des Traynor Photo
    • Photo of Cole Krumbholz
    • Sunil Dhaliwal
    • Rachel Chalmers' Headshot
    • Marty Cagan Photo
    • Photo of Josh Koenig
    • Photo of David Dollar
    • Betty Junod
    • Adam Zimman
    • Heidi Waterhouse
    • James Governor
    Stephen Boak, Kathy Korevec, Stephanie Zhou, Dave Shanley, Tanya Khakbaz, Rajoshi Ghosh, Magnus Hillestad, David Carney, Priyanka Sharma, Des Traynor, Cole Krumbholz, Sunil Dhaliwal, Rachel Chalmers, Jeff Gothelf, Marty Cagan, Max Schoening, JD Maturen, Patrick Malatack, Josh Koenig, David Dollar, Betty Junod, Adam Zimman, Heidi Waterhouse, James Governor
    View skill

    Content from the Library

    Video

    Product Strategy for Start-ups

    Solving your own problem is a great way to start building a product. Without a product strategy, however, it’s all too easy to...

    More people in the community

    Stormy Peters

    Stormy Peters

    Head of Open Source Strategy & Marketing, Amazon / AWS / Amazon Web Services
    Tony Gentilcore

    Tony Gentilcore

    Cofounder and Head of Product Engineering, Glean
    Andrew Aitken

    Andrew Aitken

    Adviser
    Danyel Fisher

    Danyel Fisher

    User Experience and Data Analysis Expert

    Hamel Husain

    Founder, Parlance Labs