PagerDuty’s Arup Chakrabarti covers the easily preventable mistakes that all companies (big and small) make and the actual steps to prevent them. From this talk, viewers will learn operations best practices and the easy wins that can reduce inefficiencies and downtime.

  • Introduction
    • Bio
  • What is Software Operations?
    • Why This Is Scary
    • The Magical Formula Revised
  • No Infrastructure Is Perfect
    • Initial Setup
    • Proper Test Environments
    • Configuration Management
    • Deployment
    • Incident Management
    • Monitoring and Alerts
    • Backups
    • High Availability 101
    • Security 101
    • Internal IT Needs
  • Exploit Your Business Patterns
  • Q&A
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