Sherrod Patching

Head of Global Technical Account Managers, GitLab

Skills

Customer Success & Onboarding

How to build customer success programs and optimize onboarding for retention at developer-focused companies. Covers CS org design, health scores, sales-to-CS handoffs, sponsor changes, and scaling CS operations from startup to growth stage. Drawn from practitioners at Gainsight, LaunchDarkly, and others.

  • Nick Mehta
  • Photo of Magnus Hillestad
  • Don MacLennan Photo
  • Ali Rayl
  • Travis Perkins
Nick Mehta, Ohad Almog, Sherrod Patching, Magnus Hillestad, Samuel Hulick, Don MacLennan, Lincoln Murphy, Colin Zima, Ryan Hoskin, Chris Stolt, Maddie Blumenthal, Ali Rayl, Travis Perkins
View skill

Content from the Library

Video

Building Customer Success for Scale with GitLab and Sanity.io

In this special fireside chat, GitLab’s Head of WW TAMs and Sanity.io’s CEO explore the work of founding and scaling an...

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