Nora Jones
Founder & CEO, Jeli
Nora Jones is Founder and CEO of Jeli and a Co-Founder of the Learning from Incidents in Software community. Sheâs passionate about resilient software, people, and the intersection of those two worlds and was previously the Head of Chaos Engineering and Human...
Skills
Observability & Incident Response
The practice of operational reliability: instrumentation, monitoring, SLO setup, incident response, on-call design, and day-to-day reliability operations. Covers alerting strategies, error budgets, incident management processes, and blameless postmortems.
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Resilience Engineering
The organizational side of reliability: learning from incidents, sociotechnical analysis, chaos engineering philosophy, and the limits of purely technical approaches. Covers incident analysis methods, safety culture, adaptive capacity, and building organizations that learn from failure.
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Content from the Library
Getting There Ep. #7, The March 2023 Datadog Outage with Laura de Vesine
In episode 7 of Getting There, Nora and Niall speak with Laura de Vesine of Datadog. Laura shares a unique perspective on the March 2023 Datadog outage, how the incident was handled internally, the resulting damage of the outage, and the many lessons learned.
Incident Response Round Table
Panelists from Zendesk, Spotify, and Salesforce have a candid round table discussion about their scar tissue and key takeaways from actual incidents in their experiences.
Your Incident Response Playbook w/ Jeli CEO Nora Jones
In this session, Nora Jones of Jeli discusses how engineering orgs can stop burning out teams, stop damaging customer relationships, and master IM as a practice with the Howie (short for âHow we got hereâ) IM framework.
