Don MacLennan

Don advises Heavybit companies on post-sales, customer success, and preventing churn. He is the CEO and cofounder of Bluenose Analytics.

    Don MacLennan Photo

    Skills

    Customer Success & Onboarding

    How to build customer success programs and optimize onboarding for retention at developer-focused companies. Covers CS org design, health scores, sales-to-CS handoffs, sponsor changes, and scaling CS operations from startup to growth stage. Drawn from practitioners at Gainsight, LaunchDarkly, and others.

    • Nick Mehta
    • Photo of Magnus Hillestad
    • Don MacLennan Photo
    • Ali Rayl
    • Travis Perkins
    • +8
    Nick Mehta, Ohad Almog, Sherrod Patching and 10 more
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    Content from the Library

    Video

    Customer Success: The Art Of Upselling

    Don MacLennan is joined by a panel of customer success experts from Heroku, PagerDuty & RainforestQA to deconstruct the “Listen,...

    Podcast

    Road to Growth Ep. #3, Customer Success

    On this episode of Road To Growth, Yaron talks with Don MacLennan, co-founder and CEO of Bluenose Analytics, about the importance...

    Video

    Investing In Customer Success

    Your marketing is generating leads and your inbound sales team is primed to close the deal. The only problem is that customer...

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