Orchestrating Effective Customer Success w/ Gainsight
Apr 16, 2019
Join us for a presentation on effective customer success by Nick Mehta, CEO of Gainsight, where under his leadership the company has become the Customer Success platform-of-record.
Building an effective customer success function will enable you to manage customer risk, demonstrate deeper product value, and drive increased usage and adoption amongst your existing customers – but where do you start? In this talk, Gainsight CEO Nick Mehta will:
- Share the history and evolution of customer success,
- Detail how to orchestrate your own effective customer success engine, and;
- Provide tactical advice around applying his methodology at developer focused startups.
Bio: Nick Mehta is the CEO of Gainsight where under his leadership the company has become the Customer Success platform-of-record with an enterprise customer roster that includes companies like Box, Citrix, and CA Technologies and represents over $2.23 trillion of market cap. Prior to Gainsight, Nick was an Entrepreneur in Residence at Accel Partners where he focused on developing opportunities in the enterprise applications and infrastructure markets. Before his time at Accel, he was the CEO of LiveOffice (acquired by Symantec for $115M) where he scaled technology to petabytes of storage, billions of objects, and 7 data centers worldwide.