Founder Roundtable: Technical Customer Implementation and Professional Services
Sep 16, 2020
In this group session, Heavybit advisor Ohad Almog will discuss Technical Customer Implementation and Professional Services with founders.
Achieving quick Time To Value is a foundational element of great customer onboarding, but for technical products that require certain expertise and resource intensive implementation periods, it can take weeks or even months to get your customers to a great “ah-ha” moment. How do you build great customer onboarding when your product requires more than a few clicks to show real value?
In this group session, Dremio VP Customer Success Ohad Almog will dig into what goes into building effective customer onboarding for technical developer tools. We’ll cover solutions for some of the most common challenges early-stage teams encounter when onboarding customers, we’ll explore the benefits and tradeoffs of using CSMs for technical implementation vs building a discrete professional services team, and finally we’ll discuss where professional services land in your org among support, success, and product.