July 30, 2015
Investing In Customer Success
Your marketing is generating leads and your inbound sales team is primed to close the deal. The only problem is that customer success is an ...
Hot on the heels of Y-Combinator’s demo day, we’re releasing Cloudant co-founder Mike Miller’s talk about his company’s journey from Y-Combinator to its acquisition by IBM. Prior to Cloudant, Miller worked alongside other scientists, analyzing petabyte datasets on CERN’s Large Hadron Collider project. From a technical perspective it was no easy feat, but despite all his work, he admits that Cloudant was also a challenge.
Says Miller, “We had no idea how to run a service. If a database [at CERN] goes down we could still buffer the data for a day. [With Cloudant] if a database goes down, people can’t buy or sell things.”
Check out Miller’s talk in our library.